REFUNDS AND CANCELLATION POLICY

We thank you and appreciate your purchase with us. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests shall be following the clauses as set forth:

RETURN REQUESTS

The Platform does not consider any return requests as the Platform is engaged in selling tree and plant saplings and bio fertilizers. However, upon receiving your order and in case of any damaged, missing, or incorrect products in your order, please notify us promptly via email to vinodkumar25@gmail.com or call us @ 9900755058. Upon further investigation, if any errors in order processing are found, w

e will offer to replace the product. Raise complaint notification within 24 hours of the order having been delivered to you. Our team may need further information to help in solving your complaint. Subject to our findings and in conjunction with our Terms and Conditions, we may, as a gesture of goodwill, offer to replace the products in the order. Please allow us 7 working days to arrange for replacements to any damaged, missing or incorrect products in your original order.

CANCELLATION REQUESTS

In case you wish to cancel your order, you must notify us within 1 day of placing the order, post which, if cancelled, we will refund the amount paid If you cancel the order during delivery, please bare the travel and delivery expenses whatever applicable.
The Company at its sole discretion may cancel any order(s):

• If it suspects an User has undertaken a fraudulent transaction, or if it suspects an user has undertaken a transaction which is not following the Terms of Use, or in case of unavailability of a service/product, or for any reason outside the control of the Company including causes for delivery related logistical difficulties. if the Company does not want to do business with the User.

The Company maintains a negative list of all fraudulent transactions and non-complying users and reserves the right to deny access to such users at any time or cancel any orders placed by them in future.

DISCLAIMERS

• Product colours and overall look: Product colours and the overall look visible on your website browsing device may vary due to your device’s display settings and resolution. We cannot guarantee that your device will accurately reflect the colour and look of our products. In case of any mismatch, we cannot accept responsibility and hence, cannot accept a return of any product due to the above reasons.
• Physical Damage: We take all measures to ensure that the products are carefully checked for quality and for any damages before they are dispatched from our plant nursery setup at Coimbatore. All our plant saplings use only water and vegetable waste for their growth and during germination process, we request to continue the same during plant/tree growth in your gardens.